"The Red Cross is fabulous, fabulous, fabulous."

The smoke was overwhelming. Flames singed her clothes and her hair. She felt frightened for her safety.

None of that stopped Brooklyn resident Felicia Mitchell from trying to save the Christmas presents sitting in her bedroom on Dec. 19, a week before the holiday.

She’d awoken at 4 am. Unable to get back to sleep, she decided to wrap presents.

First, she got a glass of water from the kitchen. Moments later, back at her bedroom door, Mitchell’s eyes widened as she saw flames coming from behind her wall unit, where the TV was connected.

Without thinking, Mitchell threw the water in the glass on the flames. Since this was an electrical fire, “The flames jumped higher,” she said.

Mitchell yelled for Anthanee, her 13-year-old son, to wake up and get out of the two-story house where they rented the second floor.

Before following Anthanee down the stairs, the gutsy mother of two (her nine-year-old daughter and husband were not at home at the time) shut the two doors on that floor. “My godfather is a retired fireman,” she said. “He always said to close the doors on your way out; don’t let a fire spread.”

But once again, Mitchell thought about Christmas and the presents on her bed.

She started back up the stairs. “I got almost to the top,” she said, “but the smoke was killing me. The next thing I knew I was at the bottom of the stairs, so I went out of the house.”

As Mitchell and Anthanee helplessly looked on, the blaze started to consume their home. Firefighters arrived, followed by the Red Cross.

“The Red Cross was really good,” said Mitchell a few days later, between hacking coughs brought on by the smoke she’d inhaled. “They did my paperwork. They helped calm me down, and didn’t leave until I was calm. Most importantly, she said, “they reassured me that everything would be fine and that I had a resource in the Red Cross.”

In the future, Mitchell vows to have a fire safety plan, a fire extinguisher and fresh batteries in her smoke alarm. “I won’t take the batteries out when I cook something and smoke comes and the alarm goes ‘beep beep beep,’” she said. “Because that I’ve done. And I left the batteries out. I got complacent.”

As for Christmas, Mitchell said it was a happy one. She was thankful to able to purchase school uniforms and clothing with the emergency funds provided by the Red Cross. The family also set up a small tree in their hotel room.
“Red Cross is fabulous, fabulous, fabulous,” she said. “It’s a great resource—for the city and for the world.”

Mitchell added that once she is resettled, she would like to do volunteer work for the organization. “The best way I can show my gratitude is to let somebody else know about the services of the Red Cross.”

Felicia Mitchell from Brooklyn, NY

I Know How That Feels

By Anita Salzberg, Editorial Manager/Staff Writer

I’ve watched Red Cross responders help people after a house fire or a vacate order numerous times since joining the organization back in 2005.

I’ve heard them talk with those affected by these emergencies with kindness and compassion. I’ve seen them offer clients a cold drink to quench their thirst and a warm shoulder to lean on. And I’ve understood something of the satisfaction our responders feel in helping others in need.

What I didn’t understand was how it feels to be the one helped. I learned something of that a year after I started working for the Red Cross.

In the fall of 2006 my husband, Allen, and I were driving from New York City to Maryland to visit family. I took the wheel at our home in Queens. About an hour and a half into the trip, somewhere along the New Jersey Turnpike, I began to feel fatigued. We stopped for gas and I asked Allen to drive.

As it happens, it had been at least a year since he’d driven (don’t ask), and he was a little rusty.
Allen fired up the car to 65 mph, the speed of the road, driving in the right hand lane. (This will be important, trust me.)

Before starting the car, Allen had rolled down his window. The temperature was in the low 50s, and cold air rushed in around us. After a minute or two, I begged Allen to close the window.

Here’s what happened: It’s an older car with a crank window. Allen reached for the crank with his left hand. At the same moment, he turned his right hand, which was on the wheel, to the left, towards the window.

And just like that, we’d moved into the middle lane.

In the nanosecond it took me to realize that we had switched lanes, I also understood that (a) we were still in one piece and (b) there had been no screeching of breaks behind us—because there had been no car behind us.

In that same nanosecond, Allen, realizing (a), but not (b), drove back into the right hand lane. But he overcompensated. The car swerved sharply to the right.

We were now out of control and headed off the road, onto the shoulder and beyond.

We were lucky. This happened on one of the few stretches of the New Jersey Turnpike with a large expanse of grass right off the shoulder, as opposed to a barricade of towering trees.

Although I didn’t realize it at the time, as he braked, Allen aimed the car at a group of four-foot-tall bushes at the edge of the grass. I had time to think, “How much is this going to hurt?” before we drove right into them. Amazingly, the bushes (along with the breaking) stopped us.

Here’s the point of the story: Within seconds, before we could orient ourselves, realize we were totally unscathed and only a tiny bit shaken up, at least four people were beside the car, asking if we were okay.

Not only had the driver of the car behind us parked on the shoulder and rushed over, so had a number of people driving north on the turnpike. They had actually climbed over the barrier between the north and southbound lanes and walked across three lanes of traffic to reach us.

Most of them probably thought they’d be pulling bodies out of our car. One man was dressed in army fatigues. He undoubtedly knew—and was prepared to use—CPR on us. All asked how they could help.

Were we all right? Was anything broken? Was there damage to the car? (Literally, the only damage turned out to be to the front license plate, which got a little bent.) Did we need something to drink? Could they call anyone for us? All this before we’d even gotten out of the car.

Someone had dialed 911, and a New Jersey highway patrol officer showed up minutes later. To my surprise, almost everyone who’d come to our aid waited with us until a tow truck, called by the highway patrol officer, arrived to pull our car out of the bushes and get us back on the road.

As we all stood together on the grass, talking softly about what had happened, I realized: This is what it must feel like to have the Red Cross show up to help you during a disaster.

You’re standing on the street watching your home burn, in your pajamas, in the middle of the night. You’re scared, disoriented , distraught. At the very least, you’re wondering what to do next.

Red Cross relief workers are there, in that very moment, handing you water or coffee, a blanket or a sweat suit, offering you emotional support, and telling you that everything will be okay and they will help you to move forward.

You feel immensely reassured and grateful to these strangers who have come to help you in any way they can.

That was how I felt as we waited for the tow—enormous relief that we were unhurt, and enormous gratitude towards everyone who stopped. I will always remember their kindness towards us. They were simply the best—as are our Red Cross responders.

There is a short coda to this story. The car was in good enough shape to drive, which I did, back to New York and straight to our mechanic. That night, I caught The Bourne Identity on TV. As Matt Damon and his leading lady, Franka Potente, wildly swerved in and out of traffic and bounced down a flight of steps in a VW bug during a chase scene, I thought: I know how that feels, too.

My Five-Alarm Life: Our Few Minutes of Fame

by Aabye-Gayle D. Francis-Favilla

Screen Capture from NY1 Report

Having a fire in your home is (in some ways) like having a birthday: Even though it’s a big deal for you, most of the world is oblivious. The fire in our building was so violent, so destructive, and so long-lived (it took hours for the firefighters to get it under control), we were certain it would be the leading news story on every channel. It wasn’t. If it was mentioned at all, it was as a small tangential aside to what was considered the bigger story, the recent city-crippling snowstorm.

That’s the thing with fires—even though they can be highly destructive events, they only affect a small proportion of the population. That fire was the most violent and frightening event we had ever experienced, but few of our fellow New Yorkers would ever hear about it. Why? Well, first of all, it wouldn’t affect many of them. Secondly, fires happen often. To be considered newsworthy, a fire has to be more than just a fire. It has to take lives or be otherwise exceptional. It is a traumatic, but largely private, event.

When my husband and I arrived at the Red Cross to meet with our case manager, we met another family in the waiting room. At first I assumed they were from our building. It never occurred to me that ours hadn’t been the only fire that week—let alone that very night. In fact, there had been a number of fires in New York the same week as ours. (The Red Cross says it responds to approximately six private residence fires every day in New York City.)

There’s another way having a fire is like having a birthday. A part of you wants everyone you encounter to know. This devastating thing has happened to you, but most of the world is going on as though everything is normal—because everything is normal—for them. But for you, life has been shaken like a snow globe. Everything has been thrown into confusion, and you’re still waiting to see how all of the fractured pieces settle. So, like on your birthday, you want everyone to know about the momentous occasion and be especially nice to you. You’re sad and raw and a bit afraid. And it would be helpful if everyone knew what you were going through so that they’d be sensitive and patient and understanding—even if they’re a stranger.

I needed a lot of patience and sensitivity in the weeks after the fire. My emotions were still in recovery mode. I was sleep-deprived, and as a result my brain was under-functioning. I was easily confused (sarcasm was lost on me), distracted (mostly by a litany of worries on repeat), forgetful (how old was I again?), and acting like a narcoleptic during the day—even mid-conversation. My inability to get good rest was also aggravating a serious cold. I was not just mentally weak, but physically compromised as well.

Aside from our closest friends, family and neighbors, most people had no idea what we were going through—or why we smelled like smoke. Fortunately, our story was not anonymous or faceless in the eyes of the Red Cross. We weren’t just case numbers on a crisis conveyor belt. We were seen as individuals in a specific situation. We were treated with compassion and patience. We were heard. On the day we met with our case manager, we were also encouraged to share our story. A Red Cross staff writer interviewed us for this very blog so that others could be made more aware of how the Red Cross serves the community. (You can see that story here) We were also later asked to be part of a Red Cross fundraising video.

However, most exciting for us, was being interviewed for NY1 about a week later. They wanted to do a story about our building’s fire. We couldn’t believe it; we were going to be on television! The circumstances were by no means enviable, but this would be our five minutes of fame—well, 1:29 minutes of “fame” (to be exact). We appreciated having another opportunity to share about what had happened and how the Red Cross had helped us. It was fun calling friends and family and telling them to look out for us on the news. (You can see the story here.)

In the aftermath of the most devastating event we’d ever faced as a couple, my husband and I were grateful for each opportunity we were given to have our loss acknowledged. With our story on the Red Cross blog and our little NY1 television debut, more people would know about what had happened, and, hopefully, they would learn a few things along with us: don’t be careless with your space heaters (as our neighbor had been); when evacuating (time permitting) take some form of identification with you (and your car keys); never ignore smoke or screams; and if you rent, invest in renter’s insurance—right now.

More about renter’s insurance (and everything else we were grateful for after the fire) in the next installment of “My Five-Alarm Life.”

"Without the Red Cross we would have been lost."

Volunteers come from many walks of life. For some, it is a chance to give back to their communities. For Francklin Morose, a volunteer with the American Red Cross on Long Island, it's much deeper than that— as his journey began with the world literally crumbling at his feet.

Morose was at his accounting job in Port-Au-Prince, Haiti, on Jan. 12, 2010—the day of the worst earthquake in the island nation's history.

It began with a simple shake he recalled. He and his colleagues thought a big truck had driven by.
“Then,” he said, “everything started to fall down—the walls, the ceiling.”

With all the entrances blocked, Morose and his colleagues were forced to jump to the ground from a second story bathroom window. That’s when they realized an earthquake had struck.

“The whole block was dark; everything had changed,” Morose said.

He described buildings destroyed; communications disrupted; trees down; and people who were bloodied and bruised running through the streets. He made his way home and found it destroyed.

That night, Morose located his family in a park, among hundreds of others that had lost their homes.

“There was no food, drink, nothing,” he said.

The mental toll was equally as heavy. Morose became concerned about Alexa, his six-year-old daughter. She had been at school during the quake. Although physically unscathed, she had been traumatized by the experience and screamed at every noise.

A few days later, Morose heard that the United States was allowing Haitian-American citizens who had been affected by the quake to evacuate. Because Alexa had been born in Florida, she was eligible to travel. Because she was underage, Morose was permitted to accompany her. Alexa’s mother, concerned about leaving her job, stayed behind in Haiti.

Father and daughter took a military transport plane to Orlando, Fl. At the airport, American Red Cross relief workers gave them food, toys and contact information for the Red Cross on Long Island as they would be traveling to Baldwin, N.Y., the next day; Morose planned to stay with a cousin who lived there.   

Shortly after arriving on Long Island, Morose visited the Red Cross office in Mineola, and was given a stipend for winter clothing, along with information about how to apply for Social Security, food stamps and more.

“This was exactly what I needed to start,” he said.

“Red Cross gave me their friendship,” he added. “When I came to my cousin’s house, I didn’t know anyone. The Red Cross called to make sure we were okay. That’s when I decided to volunteer.”

Morose is on call two days a week as a Disaster Action Team volunteer who responds to fires and other local emergencies, helping those in need with the same kind of immediate humanitarian relief he and Alexa received from the Red Cross.

In the two years since he and Alexa arrived in the United States, they have moved from his cousin’s house to Bellerose. Morose now works as a childcare worker for children with disabilities.

He says Alexa, who attends first grade at a Queens public school, is doing better. But because she does not want to return to Haiti, they will stay in the country. Morose, who has a bachelor's degree in business administration he earned in Haiti, plans to go to school here for a degree in finance.

Meanwhile, he says he volunteers for the American Red Cross “to help other people as they helped me.”

He added, “I would like to thank everyone who contributes to make the Red Cross what it is. Without the Red Cross, we would have been lost.”

My Five-Alarm Life: Residual Damage

 by Aabye-Gayle D. Francis-Favilla

Corduroy, the teddy bear Aabye had since birth, survived the fire.

 The days immediately following the fire were full of challenges. First we had to answer the questions of our most basic needs: Where would we live? What would we wear? How would we eat? Thankfully, with the help of the Red Cross and our community of family and friends, we found our answers.

Those first few nights after the fire, we could have stayed at the Red Cross shelter, but instead we stayed in my brother-in-law’s small basement apartment. We had friends living upstairs, and they included us in their meals. (We ate extremely well those first few post-fire nights.) Staying with friends and family so nearby was extremely comforting. They helped us with practical things like lending us socks, shirts and sweaters. They also gave us the moral support we needed.

We might have stayed in this first temporary home longer, but one of the landlords complained about us being there, so we scrambled to find another place to stay after just two nights. Where would we go now?

The challenge in finding a place to stay was that we had no idea how long we’d be displaced from our apartment. We were given the option of breaking our lease, but we decided to wait for the reconstruction. We had our reasons for waiting: Our rent was affordable, and we loved our spacious apartment, helpful superintendent and vibrant neighborhood. Finding all of those things within our price range hadn’t been easy, and we didn’t want to give any of them up.

Two friends came to our rescue. They were living in a three-bedroom apartment in Union Square, and offered us the third bedroom for a month (rent free!). They would have let us stay there longer, but they are frequent generous hosts, using the bedroom to house out-of-town guests on a regular basis. I’d always wanted to live in Manhattan. And having a month to live with friends (rent free!) while we searched for long-term temporary housing lifted a great weight of worry off of our shoulders.We accepted their generous offer happily.

Then came the hard part: A day or two later, it was time to assess the damage to our home. As we approached our building for the first time since the fire, we had no idea what to expect. From the street we could see that the roof over our portion of the building was riddled with holes or completely missing. The lobby was a lagoon; water dripped from the ceiling and ran down the walls. The air was heavy with smoke, and everything was tinted gray or black. There was no heat and there was no electricity.

We cautiously walked the five flights of stairs to our apartment, and our super let us in. My husband and I stood in the threshold, awestruck. It was a sad scene to behold. The apartment that had been full of warmth and twinkling Christmas lights just a few days earlier was now cold and dark. All the windows were either open or missing; and they were our only source of light. We started to make our way around the apartment—trying (in vain) to avoid getting dripped on by the water still coming through our ceiling.

Fortunately, the fire had not reached our apartment, but the water damage was extensive—bad enough that everything would have to be completely gutted and rebuilt. Fire hoses had been trained on our apartment (and those above it) for hours during the blaze—thousands upon thousands of gallons of water at high pressure had drenched everything. Firefighters had needed to break through parts of our walls and ceilings. Everywhere we looked there were holes.

It was so disheartening to see what our home had become. Just days before we’d been lounging on our coach, but now that couch was soaked, moldy and covered in rubble. Our laptops sat in a puddle on the coffee table. Unopened Christmas presents lay soggy under the tree. But we still knew we were lucky. We would be able to save things like pots, pans, silverware and dishes—anything that could get wet (really, really wet). But our neighbors in apartments where the fire had raged wouldn’t be able to salvage anything.

We packed up our soggy, sooty clothes and began a massive dry-cleaning and laundry campaign. (In about two weeks we were wearing our own clothes again.) Everything I touched was heavy, laden with icy cold water, and my fingers grew raw. The smaller things that we could carry, and expected to need in the short term, we took with us (like metropolitan nomads) every time we moved. Friends and family members offered up their basements and closet space to some our stuff. But the bulk of it we left to the professionals. We hired a company that could come the very next day, pack everything up, and take it away to be stored. So while our hearts remained here in New York, most of our stuff ended up in Newark.

In the end we were rather fortunate, we primarily lost stuff that's relatively easy (literally and emotionally) to replace: furniture, appliances, shoes, clothing and accessories, fridge and pantry items, and books. We lost a lot, but most of the sentimental things I would have been broken-hearted to loose, survived: Corduroy (the teddy bear I’ve had since birth); the toy chest my parents bought and painted for me when I was three; the wood-mounted photo of my parents on their wedding day; photos that were taken before the digital age; my mother's wedding ring.

I am so grateful for everything that survived the fire. Things are just things in the face of having one’s health or life, but some things are so entrenched in fond memories, that losing them is like having an emotional amputation. I am grateful for every photograph (especially those of my late mother). I cherish every item from my childhood. I have renewed appreciation for the mementos from our wedding (like the poster our friends and family signed at the reception). All the things that we didn’t loose are even more special to me now; they’re mini miracles—survivors, like us.

In the next installment of “My Five-Alarm Life,” I’ll tell you about our five minutes of fame (one minute and twenty-nine seconds, to be exact).

“More Than I Expected”



Brendan (left) and Eric Hodges


As trained volunteer firefighters, brothers Eric and Brendan Hodges were very familiar with putting out fires, but they had never been the victims of one.

Early one Saturday morning in November, Eric was working at his computer. Around 4 am, he started to smell smoke in their third floor apartment. His first instinct was to make sure nothing had fallen onto their radiator. But as he entered the living room, Eric saw flames coming from the bathroom; the window blinds were ablaze upon the floor. He turned on the shower to put out the fire, but then he noticed flames coming from the ceiling and wall.

Eric ran to his brother’s room to wake him up. While Eric grabbed his wallet and put some shoes on, Brendan also tried to put out the fire; but despite his best efforts, he couldn’t get it under control. Their apartment was quickly filling with smoke, and it was becoming increasingly difficult to see or breathe, so Eric and Brendan left. Eric called 911, and Brendan ran through the three-story building banging on his neighbors’ doors. Thankfully, everyone got out.

An attendant from the gas station next door saw the flames and came over to make sure everyone was okay. He noticed Brendan standing outside without a shirt or shoes, gave him the sweatshirt off his back, and invited the brothers to come in out of the cold. Soon the Fire Department showed up, and the Red Cross was right behind them.

As volunteer firefighters, Eric (in Florida) and Brendan (in Delaware) had witnessed and helped contain hundreds of fires, but none of that prepared them for being on the other side of the experience—having it be their home.

They had no idea that the Red Cross offered Disaster Relief services to victims of fire. They were surprised to learn that not only would the Red Cross provide them with a place to stay, but that volunteers would also drive them to the hotel. The Red Cross also helped them make arrangements for the long-term housing they’ll need until their apartment is restored.

Eric and Brendan lost everything in the fire, including 50 pounds of dry-cleaning fresh from the cleaners. In fact, Brendan, who ran out shirtless and shoeless, had just moved into the apartment two months earlier. Given the magnitude of their loss, Eric and Brendan are grateful to the Red Cross for providing them with funds to buy food and clothes—not to mention a pair of shoes for Brendan.

The Red Cross is “Amazing … really awesome … more than I expected,” say the easy-going brothers. In response to the help and guidance they received from the Red Cross, Eric and Brendan said simply, “Thank you, thank you.”

My Five-Alarm Life: We Didn’t Start the Fire

by Aabye-Gayle D. Francis-Favilla

This is what became of the apartment directly above ours.

 Isn’t it amazing how a flame that starts off small enough to fit on the wick of a candle, can become large enough to destroy a house? I distinctly remember standing in the snow with my husband watching the fire grow—first consuming this apartment, then the next, and ultimately the roof. I remember closing my eyes for long intervals of time and willing it all to not be real anymore. I suppose that’s shock. Even as I witnessed it, I just couldn’t believe this fire was destroying our home.

I remember being keenly aware of the people watching from their apartment windows in the building across the street from ours. I didn’t know who they were, but I envied them. I was jealous of every passerby who could shake their head saying, “Oh, what a terrible shame,” and then walk home to normalcy. And those teenagers gawking and uttering their thoughtless jokes as if this destruction had no victims…I wanted to scream at them. Instead, I held my tongue and continued to watch.

Part of me was silently praying (pleading) for this fire to be put out—cheering the firefighters on—hoping for their victory over a fire whose severity was being compounded by the high winds and the recent snowstorm. Another part of me was wondering how much worse it could get—how much more of our home would burn. Because even though putting out a fire is hard enough, these firefighters had to work in the aftermath of a storm that had brought New York City to its knees. Fire hydrants were frozen or simply broken, roads were impassible because they hadn’t been plowed and drivers had abandoned their cars in the middle of them. And apparently the person living in the apartment where the fire started had left the building without warning anyone. So on top of everything, the fire had gotten a big head start.

As I stood there watching helplessly, I knew I should be grateful that my husband and I had escaped with our lives—completely uninjured. In fact, no one in our building lost his or her life in that fire; no one suffered more than a few minor injuries. I didn’t fully understand the significance of that until later when a fireman told me about a fire that had broken out elsewhere the same week as ours. That fire had been smaller and less severe, but it had claimed the life of a young girl. So for a five-alarm fire to burn in a building with 66 apartments, and for everyone (young, old, and handicapped) to make it out safely, was something of a miracle.

We were grateful to be safe and alive, but then other thoughts and feelings started to surface. Questions, worries, and concerns began to bubble up in our minds. Had anything survived? We had left all of our earthly possessions behind. I began to tally and mourn all the irreplaceable things I might never see again—priceless because of their sentimental weight. What were we supposed to do now? Our home was effectively gone. A soggy, singed shell remained, but it could take months—possibly even a year—before it would be inhabitable again. One question, however, pressed its way to the forefront of our minds: How could this possibly have happened?

Our answer to that final question came a few days later when our building’s management company hosted a tenants’ meeting. In attendance were representatives from various city agencies, the fire department, and the Red Cross. My husband and I went for information. We wanted to know how the fire had started and when we might be able to return to our home. Sadly, most of the other tenants were there to blame and complain. And before too long, the meeting devolved into a verbal assault—various tenants throwing their angry accusations, threats, and demands like stones.

Sadly, there were no easy answers for any of us. First of all, the fire had been an accident. There was no one to punish. It wasn’t the result of negligence on the building’s part, or an electrician’s fault-ridden job. It wasn’t the work of an arsonist. No one that could be held accountable had screwed up. An older tenant had left her space heater too close to her bed; the sheets and mattress ignited, and the fire spread to the nearby curtains and beyond (or perhaps the curtains caught first and then the fire spread to the bed—I forget which now).

Secondly, even though the residents in the north wing of the building were able to return home just days after the fire, they wouldn’t be comfortable at first. The gas had to be shut off indefinitely, so the building’s management company gave tenants hot plates to cook on. The elevator was out of commission—effectively making our building a six-story walk-up. While this meant unwanted exercise for some, it was a prohibitive obstacle for those tenants with mobility limitations. Adding to the discomfort, every apartment had some level of water damage and was subject to smoky air and mold growth.

But the news was even worse for those of us in the most damaged apartments—those closest to the nexus of the fire. While the rest of the building’s residents would be moved back in on a rolling basis as their apartments were dried out, patched up, and brought up to code, our apartments would need to be gutted and completely rebuilt before we could return. And before any of that could happen, the roof over our part of the building (which the fire had devoured) would have to be rebuilt. No one could even venture a ballpark estimate as to how long all of that would take. Without even a worst-case scenario to hold on to, I felt some of my hope dissipate.

So what options did we have if we couldn’t go home? When we met with Marjorie, our Red Cross caseworker, she answered that question and our many (many, many) others. Talking to her was like talking to a friend who knows the ropes. She immediately reduced our burden. Rather than having to navigate though a confusing sea of paperwork and options, we were given clear and actionable steps tailored to our specific situation and resources. Marjorie guided us through every process and saved us the countless hours of time we would have otherwise spent trying to figure things out on our own. And while I won’t speak for my husband’s mental state, I was in no shape to do much thinking on my own. My brain was overloaded—full of sadness and worry—still tallying our loss. Plus, I had insomnia; I was emotionally depleted and physically exhausted.

But whereas I was frazzled and mentally distraught, our caseworker was patient, compassionate and knowledgeable. The guidance she gave us was timesaving and invaluable, but I also appreciated the stuff. My hands were full of papers I had to fill out, but I didn’t have anything to put them in—I hadn’t grabbed a bag when we evacuated. Marjorie put all the paperwork from the Red Cross in a folder, and that folder became our makeshift filing “cabinet.” Every piece of paper we acquired due to the fire went inside it. She also gave me a bag. When I asked her for one, I was expecting a simple plastic grocery bag, or at most a nice paper one, but she brought me a durable canvas tote with a zipper closure. That bag meant a lot to me. Now that I had something to carry my things in, I felt a lot less desperate—I felt less like a crazy vagabond. That bag was one of the first signs that our lives were moving out of chaos and towards order.

By the time my husband and I left Red Cross headquarters, we’d managed to muster up more than a modicum of hope. I now had a bag, a toothbrush and tissues (which I needed because I was also getting a cold). We left the Red Cross with more than we’d gone in with—in terms of stuff as well as direction. It felt good to have a plan—to know what we should do next. The fire was still a devastating loss, but we weren’t as disoriented now. We didn’t have a home, but we did have hope.

Where did we end up living? Were we able to salvage anything from our apartment? All that (and more) to come in the next installment of “My Five-Alarm Life.”